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Shipping and Delivery
Every Tovva Home order ships free, and we partner with reliable carriers across the UAE so your pieces arrive safely and on schedule.
- Free shipping on every order, with no minimum spend
- Order processing: 1–2 business days (Monday to Friday)
- Transit time: 6–8 business days once dispatched
- Estimated delivery: 7–10 business days in total
- Orders placed after our daily cutoff are processed on the next business day
- Your tracking details are emailed the moment your order ships
Delivery times are estimates and can shift slightly due to carrier or regional factors.
👉 Read our full Shipping Policy
📦 Follow your parcel anytime on our Order Tracking Page
📧 Questions? Email us at info@tovvahome.com
Returns and Refunds
Your happiness with every Tovva Home piece matters to us. You have 30 days from the day your order arrives to make an easy return.
- Items must be unused and sent back in their original packaging
- No restocking fees, ever
- Returns are free for damaged, defective, or incorrect items
- For change of mind returns, return shipping is covered by the customer
- Refunds are processed within 7 business days after your item is inspected
👉 Read our full Refund Policy
📧 Questions? Email us at info@tovvahome.com
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Free shipping across the UAE7–10 Business Day Total Delivery
Dedicated Support TeamWe care about your experience with us
Easy 30 Day ReturnsQuick and easy returns with no hassle
Secure PaymentsEncrypted and safe checkout
Woven by Hand
Each basket is handwoven from natural rattan, so every weave carries its own subtle character.
Made for Everyday Use
Fruit on the island, bread at the table or keys by the door. It brings order without losing warmth.
Natural Texture, Anywhere
Its open, airy weave softens kitchens, living rooms and bathrooms alike, on its own or nested as a set.
Honest MaterialsReal wood, stone, metal and glass, never cheap fillers
Inspected By HandEvery piece is checked and packed with care
Accurate SizingClear dimensions so it fits right the first time
Crafted With Quiet Intention
Each piece is chosen for its natural materials, honest craftsmanship and the calm it brings to a room.
Rest In Natural Comfort
Soft linens, warm light and earthy textures come together to turn every bedroom into a retreat.
Frequently Asked Questions
Small is approx. 23 x 23 x 5 cm, Medium approx. 25 x 25 x 8 cm and Large approx. 28 x 28 x 10 cm.
Dust or wipe it with a dry or slightly damp cloth, let it air dry and keep it away from standing water and direct heat.
No. Each one is woven by hand, so small differences in tone and pattern are part of its natural charm.
Yes, we ship free on all orders across the UAE, with no minimum purchase required.
Orders are typically processed within 1–2 business days and transit times are estimated at 6–8 business days after dispatch.
Yes, once your order ships, tracking details are emailed so you can follow delivery progress.
You can return items within 30 days from when your order arrives for an easy return.
There are no restocking fees as long as the item is unused and returned in its original packaging.
Damaged, defective, or incorrect items are free to return, and refunds are typically processed within 7 business days after inspection.
Store Address: Shams, Sharjah Media City, Sharjah, United Arab Emirates
Store Email: info@tovvahome.com
Store Phone: +971585174457
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GST)
We do our best to reply to your e-mail within 1–2 business days.
