Billing Terms and Conditions

Last Updated: October 6, 2026

These Billing Terms and Conditions explain how payments and billing work when you shop with Tovva Home.

1. Accepted Payment Methods

We offer a range of secure ways to pay so checkout stays simple and convenient:

  • Credit and debit cards: Visa, Mastercard, American Express
  • PayPal
  • Tabby and Tamara (where available)
  • Apple Pay and Google Pay
  • Bank transfer (bulk orders only; please contact us for details)

All payments are processed in United Arab Emirates Dirhams (AED).

2. Payment Processing

  • Full payment is required at the time of purchase.
  • Orders are processed and shipped only once payment has been received in full.
  • If a payment is declined or fails, the order will not be confirmed.

3. Pricing and Currency

  • All prices on tovvahome.com are shown in United Arab Emirates Dirhams (AED).
  • Prices may change at any time without prior notice.
  • Any applicable taxes, duties, or shipping charges are calculated and shown at checkout.

4. Secure Payment Processing

  • Tovva Home uses SSL encryption and trusted payment gateways to keep your personal and payment details safe.
  • We never store or have access to your full card or payment details.

5. Refunds and Chargebacks

  • Refunds are issued in line with our Refund Policy.
  • Unauthorized or fraudulent chargebacks will be investigated and disputed.
  • If you notice a billing issue, please reach out to us first at info@tovvahome.com so we can help you quickly.

6. Fraud Prevention

  • Tovva Home may cancel, decline, or hold any order suspected of fraud or unauthorized activity.
  • We may ask for additional identity verification on high value or flagged transactions.

7. Changes to This Policy

We may update these Billing Terms and Conditions at any time. Any changes will appear on this page with a revised Last Updated date, so we encourage you to check back from time to time. Continuing to use our website after an update means you accept the revised terms.

8. Contact Information

Store Address: Shams, Sharjah Media City, Sharjah, United Arab Emirates
Store Email: info@tovvahome.com
Store Phone: +971585174457
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GST)
We do our best to reply to your e-mail within 1–2 business days.