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Shipping and Delivery
Every Tovva Home order ships free, and we partner with reliable carriers across the UAE so your pieces arrive safely and on schedule.
- Free shipping on every order, with no minimum spend
- Order processing: 1–2 business days (Monday to Friday)
- Transit time: 6–8 business days once dispatched
- Estimated delivery: 7–10 business days in total
- Orders placed after our daily cutoff are processed on the next business day
- Your tracking details are emailed the moment your order ships
Delivery times are estimates and can shift slightly due to carrier or regional factors.
👉 Read our full Shipping Policy
📦 Follow your parcel anytime on our Order Tracking Page
📧 Questions? Email us at info@tovvahome.com
Returns and Refunds
Your happiness with every Tovva Home piece matters to us. You have 30 days from the day your order arrives to make an easy return.
- Items must be unused and sent back in their original packaging
- No restocking fees, ever
- Returns are free for damaged, defective, or incorrect items
- For change of mind returns, return shipping is covered by the customer
- Refunds are processed within 7 business days after your item is inspected
👉 Read our full Refund Policy
📧 Questions? Email us at info@tovvahome.com
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Free shipping across the UAE7–10 Business Day Total Delivery
Dedicated Support TeamWe care about your experience with us
Easy 30 Day ReturnsQuick and easy returns with no hassle
Secure PaymentsEncrypted and safe checkout
Woven by Hand
Each box is finely handwoven from natural rattan, giving it a rich texture and earthy honey tone.
Thoughtful Little Details
A small woven loop keeps the hinged lid closed, and it opens in a second when it is time to refill.
Easy, Everyday Reach
Tissues pull smoothly through the top opening, keeping essentials handy while your space stays calm.
Honest MaterialsReal wood, stone, metal and glass, never cheap fillers
Inspected By HandEvery piece is checked and packed with care
Accurate SizingClear dimensions so it fits right the first time
Crafted With Quiet Intention
Each piece is chosen for its natural materials, honest craftsmanship and the calm it brings to a room.
Rest In Natural Comfort
Soft linens, warm light and earthy textures come together to turn every bedroom into a retreat.
Frequently Asked Questions
The Small (approx. 15 x 13 x 9 cm) suits compact tissue packs, while the Large (approx. 18 x 13 x 10 cm) fits most standard tissue boxes. Check your usual box size before ordering.
Simply undo the loop closure, lift the hinged lid, place your tissues inside and pull the first one through the top opening.
Wipe it with a dry cloth and keep it away from standing water. As it is handmade, small variations in size and tone are natural.
Yes, we ship free on all orders across the UAE, with no minimum purchase required.
Orders are typically processed within 1–2 business days and transit times are estimated at 6–8 business days after dispatch.
Yes, once your order ships, tracking details are emailed so you can follow delivery progress.
You can return items within 30 days from when your order arrives for an easy return.
There are no restocking fees as long as the item is unused and returned in its original packaging.
Damaged, defective, or incorrect items are free to return, and refunds are typically processed within 7 business days after inspection.
Store Address: Shams, Sharjah Media City, Sharjah, United Arab Emirates
Store Email: info@tovvahome.com
Store Phone: +971585174457
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GST)
We do our best to reply to your e-mail within 1–2 business days.
